1. Where We Ship

Within the UAE: We ship to addresses across the United Arab Emirates.

Outside the UAE: International shipping may be available. If your country is not listed at checkout, please contact us and we will try to accommodate your request.

2. Shipping Options & Costs

Shipping methods: Multiple delivery options are shown at checkout so you can choose the speed and price that suit you.

• Local (UAE) — Free shipping: Orders with a value of AED 100 or more qualify for free shipping. Typical delivery time is 1–3 working days after dispatch.
• International: International shipping costs are calculated at checkout. Estimated transit times are 1–5 working days, subject to customs processing and local delivery partner schedules. Exact fees and delivery estimates appear at checkout.

3. Customs, Duties & VAT (international)

For deliveries outside the UAE we charge only the shipping fee at checkout. Import duties, taxes, VAT or customs clearance charges (if any) are the responsibility of the recipient and will be collected by the courier or local customs upon delivery.

4. Order Tracking

When your order ships we’ll send a confirmation email with the courier name and tracking number. Use that tracking number on the courier’s website to follow your parcel’s status.

If you need help interpreting tracking updates, contact our support team with your order number.

5. Delivery Problems

If your order is delayed, lost, or delivered incorrectly, please contact us immediately:

📧 toyworldecom@gmail.com
📞 +971 56 153 2629

with your order number and details. We will investigate with the courier and work to resolve the issue as quickly as possible.

6. Returns, Exchanges & Refunds

• Return period: Returns or exchanges must be initiated within 7 days of purchase.
• Condition: Products must be returned in original, unused condition with all tags, packaging and documentation to be eligible. Used, damaged, or soiled items are not accepted for return or exchange.
• Non-returnable items: Large/outdoor/electrical items (ride-on cars, electric toys, trampolines, bouncy castles, swing & slide sets) are not eligible for return or exchange.
• Return / Transport charge: A transport fee of AED 100 applies to returns or refunds unless otherwise specified. The first exchange is free; subsequent exchanges will incur the AED 100 transport charge.
• Legal Reference: Our return and exchange practice follows Article 5 of UAE Federal Law No. 24 of 2006 (consumer protection) where applicable.
• Refund Method & Timing: Refunds for credit/debit card purchases will be issued back to the original payment method. Processing time can take up to 2–3 weeks depending on your bank or payment provider. If an item is out of stock and we cannot fulfill your order, we will refund the full payment.

7. Important Notes

• Delivery time estimates exclude weekends and public holidays and may change during sales peaks or exceptional events.
• We reserve the right to refuse, cancel or hold orders where we suspect fraud or where product availability/pricing errors occur.
• For international shipments, customs clearance delays are outside our control and may extend delivery times.