1. Scope and relationship with other policies

These Terms work together with our Privacy Notice and any specific policy posted on the Site (for example: Returns & Refunds, Delivery, Promotions). If a particular promotion or page contains its own rules, those rules apply in addition to these Terms.

2. Eligibility

The Site and our services are intended for users aged 18 or over. By using the Site you confirm you are at least 18 and legally able to enter into binding contracts.

3. Account security

If you register an account you must provide accurate information and keep it up to date. You are responsible for safeguarding your password and account. Notify us immediately if you suspect unauthorized use of your account or any security breach.

4. Orders and payment

• Product availability, prices and descriptions on the Site are subject to change. Receipt of an order confirmation does not guarantee stock — we may cancel or decline an order for reasons including stock shortages, pricing errors, or suspected fraud.
• To place an order you will be asked for payment details. We may use third-party payment processors; we do not keep full card details on our servers unless explicitly stated. We will not sell, rent or share your card details with third parties for marketing.
• Refunds are normally returned via the original payment method. If we need to issue a refund and a payment gateway cancellation fee applies, a 10% deduction may be applied to the refunded amount (unless we state otherwise). If an item is out of stock and we cannot supply it, we will refund the full payment.
• For security reasons we may require additional verification before accepting or processing certain orders.

5. Delivery, returns, exchanges and refunds

Delivery times and shipping costs are displayed at checkout and may vary by product and destination.

Returns / Refunds policy (summary of current practice):

• For boxed or contract purchases a refund request must be made within 1 day of the delivery.
• Refund processing: normally within 7 working days from acceptance of return.
• Return / transportation charge: AED 100 applies unless otherwise stated.
• Exchanges: first exchange free; subsequent exchanges AED 100.
• Used, altered or soiled items are not eligible for return or exchange.
• Non-returnable items: ride-on vehicles, electric-powered items, trampolines, bouncy castles, swing & slide sets, and other large outdoor equipment.
• International customers: no refunds once delivered abroad.

Always check the Returns & Refunds page on the Site for the latest instructions and required paperwork.

6. Promotional offers, contests and gift cards

Any special offers, competitions or promotions will have their own terms and conditions. Where those terms conflict with these Terms, the promotional rules will govern for that promotion.

7. User content and feedback

Content you post on the Site (reviews, photos, comments) must be truthful and lawful. By submitting content you grant ToyWorld a royalty-free, transferable, irrevocable, worldwide licence to use, reproduce, adapt and publish that content in connection with the business.

If you send us suggestions or feedback you agree we may use those ideas without payment or obligation to you.

8. Intellectual property

All material on the Site (text, images, logos, product descriptions, design, code) is the property of TOY WORLD TOYS TRADING L.L.C. or used with permission. You may not copy, reproduce, modify, create derivative works, sell or exploit any part of the Site or its content without our prior written permission.

9. Copyright complaints

If you believe content on the Site infringes your copyright please email toyworldecom@gmail.com with the subject “Copyright Complaint” and include: (a) your contact details and signature; (b) identification of the copyrighted work; (c) URL where the material appears on our Site; (d) a statement of good faith; and (e) a statement under penalty of perjury that the information you provide is accurate.

10. Prohibited conduct

You must not use the Site to:

• Break applicable laws or infringe others’ rights.
• Send spam, viruses or other harmful code, or attempt to gain unauthorised access to our systems.
• Interfere with other users’ access or overload our systems (including using robots, scrapers or automated tools without permission).
• Impersonate any person or misrepresent your affiliation.

If you breach these rules we may suspend or terminate your access and pursue legal remedies.

18. Contact us

If you have questions, complaints or need help with an order, please contact us:

TOY WORLD TOYS TRADING L.L.C.
📞 +971 56 153 2629
📧 toyworldecom@gmail.com
🌐 toyworld.ae

Acknowledgement: By using toyworld.ae or placing an order you confirm that you have read and accept these Terms & Conditions.